Question 1

What services do you offer?

Accepted Answer

We provide a wide range of cleaning services, including regular house/apartment cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. We can tailor our services to meet your specific needs.

Question 2

How much does your cleaning service cost?

Accepted Answer

The cost of our cleaning services depends on various factors, such as the size of your home, the level of cleaning required, and any additional services you choose. We offer free estimates, and our pricing is competitive and transparent.

Question 3

Do I need to provide cleaning supplies and equipment?

Accepted Answer

We bring our own cleaning supplies and equipment to every appointment. You don't need to worry about providing anything, as we are fully equipped to handle the cleaning process.

Question 4

Is your staff trained and background-checked?

Accepted Answer

Yes, all our cleaning professionals are trained, experienced, and background-checked to ensure your safety and the quality of our services.

Question 5

Can I schedule a one-time cleaning or do I need to commit to a regular service plan?

Accepted Answer

You can choose either a one-time cleaning or opt for a recurring cleaning schedule, such as weekly, bi-weekly, or monthly. We are flexible and can accommodate your preferences.

Question 6

Do I need to be present during the cleaning?

Accepted Answer

It's not necessary for you to be present during the cleaning. Many of our clients provide us with access to their homes, and we ensure the safety and security of your property.

Question 7

What areas do you service?

Accepted Answer

Joburg, Midrand, Centurion and Pretoria East. If you're unsure if we cover your location, please contact us, and we can discuss the options.

Question 8

Do you have a satisfaction guarantee?

Accepted Answer

Yes, we offer a satisfaction guarantee. If you are not completely satisfied with our cleaning services, please let us know within a reasonable timeframe, and we will make it right at no extra cost.

Question 9

How do I schedule a cleaning service?

Accepted Answer

You can schedule a cleaning service by contacting us through our website, phone, or email. We will work with you to find a suitable date and time for your cleaning appointment.

Question 10

What should I do to prepare for the cleaning service?

Accepted Answer

To ensure the cleaning process goes smoothly, we recommend picking up any clutter, securing any valuable items, and providing clear access to the areas that need cleaning. However, you don't need to do any cleaning in advance; that's what we're here for!

Question 11

What if I need to cancel or reschedule my cleaning appointment?

Accepted Answer

If you need to cancel or reschedule, please let us know at least [mention your cancellation policy, e.g., 24 or 48 hours] in advance to avoid any cancellation fees.

Question 12

Are you insured and bonded?

Accepted Answer

Yes, we are fully insured and bonded to protect both our clients and our cleaning professionals.

Question 13

Do you use eco-friendly cleaning products?

Accepted Answer

We offer the option of using eco-friendly cleaning products upon request. Just let us know your preference, and we will accommodate it.

Question 14

How long will the cleaning take?

Accepted Answer

The duration of the cleaning service depends on the size of your home and the level of cleaning required. We can provide you with an estimate when you schedule your appointment.

Question 15

Do you offer any special discounts or promotions?

Accepted Answer

We periodically run promotions and offer discounts for new and returning customers. Be sure to check our website or contact us for any ongoing offers.
If you have any more specific questions or concerns, please feel free to reach out to us, and we'll be happy to assist you.

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Frequently asked questions